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How to File a Claim

Last Updated: Mar 13, 2017 11:57AM PDT

How to file a claim

What to do in the event of an accident in Mexico


  1. Regardless of fault, call the Claims Hotline immediately (if you fail to report the incident immediately you may invalidate your claim)


    1. From Mexico:  01-800-288-6700 or 01-800-800-2880
    2. If you are in an area where you receive US cellular signal you can also call the US hotline number which routes to Mexico: 1-866-317-0105


  2. Wait for the Claims Adjuster to arrive at the scene


    1. Present the copy of your Declaration Page
    2. Do not make agreements with the third party, let Quálitas handle the settlement 
    3. Quálitas will take photos and assess damages
    4. If you are detained (at-fault) Quálitas will send staff attorney* 
    5. If medical assistance is required, Quálitas will send medical transport*


  3. The claims adjuster will complete the assessment, provide assistance where needed and before leaving the scene will provide you his/her contact information and an incident report number


    1. If incident involves a rental vehicle, send the claim number and assigned adjuster information to your rental company as soon as possible



  4. If the vehicle is not repairable and you are not staying long in Mexico, you will be reimbursed for accommodations until arrangements can be made to return home.*




*Subject to Terms and Condition of the Quálitas Tourist Auto Policy, and Terms and Conditions of the AVQ (Roadside Assistance) Package  



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